Torrid Holdings Inc., the parent company of Torrid, is a direct-to-consumer clothing brand in North America. The company targets curvy women between the ages of 25 and 40, wearing sizes 10 through 30. Founded in 1995, Torrid has since expanded into many countries, including Canada, the United Kingdom, and Australia. It has over a million customers, and the company has made a name for itself as one of the most affordable ways to buy clothes.
While Torrid is headquartered in the US, it also serves customers in Canada and Puerto Rico. The online store serves an international customer base and ships orders to more than 150 countries worldwide. The company also provides excellent in-store service and excellent customer care. As a result of its omni-channel business model, Torrid relies on a network of physical retail outlets and an online store to offer quality apparel at affordable prices. Its business model relies on the partnership of its manufacturing partners and relies on third party logistics companies for distribution.
The company offers a wide selection of products and has a strong social media presence. The company’s social media accounts communicate important updates and deals to customers, and the company handles customer complaints and feedback. The company also operates an online store and has a detailed FAQ section. Further, the Torrid website contains a variety of helpful information about its products, including store locations and delivery methods. The website also features online contact forms and order tracking services.